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Shipping
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Delivery
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Estimated between and .
Will usually ship within 1 business day.
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All In-Stock orders ship out from our warehouses within 1-3 Business Days.
ORDER CONFIRMATION
As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us and a representative can send over the digital receipt of your purchase). This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
ORDER SHIPMENT
Please reference your product page specific lead times. After shipment, items will arrive in 5-10 business days after order has been shipped out.
Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.
Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at support@athletequip.com
Large items that ship via freight (not UPS or Fedex) require a signature
upon delivery. You will receive a call from the shipping company to arrange
a time and day for delivery that works for you.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should contact us IMMEDIATELY. If your item(s) do arrived damaged, please contact us immediately within 48 Hours of delivery and send photos to support@athletequip.com We will process an insurance claim on your behalf and happily work with you to resolve the issue or replace your order.
CANCELLATIONS & REFUNDS
Generally, most of the items we carry can be returned within 30 days of
receipt in new condition and unopened.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.
If there is a damage in the product, the customer is not responsible for the shipping costs and restocking fees that apply for the return.
Customer remorse: If there is no damage to the product, the customer will be responsible of paying for shipping and restocking fees. The customer will be given a refund of the remaining balance.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra
cost. Refunds will be issued to the original credit card that you use when placing
your order.
It is the customers' responsibility to confirm the product will comply with
their state, county or city codes. If you will be receiving an inspection by
a county or city inspector, please ask them what they require.
We know you have a choice in online shopping, and at Athletequip, we strive to go above and beyond to earn and maintain your business. We not only want to earn your trust, but we also want to keep it intact. Athletequip was founded by three former D1 athletes - who know first hand the value of quality training equipment and facilities. Let us help you "Level-Up"
Here are the top 8 reasons to buy from Athletequip -Your Ultimate Destination for All Things Athlete:
1) 100% Safe and Secure Online Shopping - Rest assured that every transaction on our website is 100% secure, providing you with a safe and protected shopping experience.
2) Customer Service Is Our Top Priority - Your satisfaction is our utmost priority. We are here for YOU, the customer, and our goal is to deliver an exceptional level of service. From immediate communication after placing your order to updates on shipping, we are dedicated to providing value and a personalized touch. Every order still receives an email from our owner personally thanking you for choosing us.
3) Lowest Prices - We negotiate the best prices with our manufacturers, ensuring that we bring you the lowest cost products you can find. We are so confident in our prices that we offer a price match guarantee to all our customers.
4) Free Shipping - We understand the dislike for shipping fees, just like many of our customers. That's why we provide FREE SHIPPING on ALL ORDERS OVER $100 for our products to the lower 48 states.
5) No Hassle Returns - We acknowledge that unforeseen circumstances may arise, and we want to make returns hassle-free for our customers. With our 30-Day No Hassle Returns/Exchange Policy, you can easily return an item for ANY reason within 30 days, with the customer responsible for return shipping. Restocking fees may apply, but our aim is to simplify the process.
6) Quality - We recognize the importance of purchasing with confidence, especially when you can't physically see and touch the product. Our owners handpick all the manufacturers featured on our site to ensure you receive a quality product. Each item undergoes thorough inspection before leaving our warehouse, guaranteeing your satisfaction upon delivery.
7) Authorized Dealers - Athletequip is an authorized dealer for every brand we carry. When you shop with us, you can have peace of mind knowing that you will receive the full manufacturer's warranty with every purchase.
8) Fully Insured Shipments - We take extra precautions to safeguard your shipments. Every package that leaves our warehouses is fully insured in case of loss or damage. For more information, please refer to the Shipping & Returns tab to learn about our comprehensive policy.
Choose Athletequip for a remarkable shopping experience, outstanding customer service, and unbeatable value. We are committed to exceeding your expectations and being your trusted destination for all your product needs.
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If you are able to find an item that you're looking for at a local store/online retail that includes all shipping and fees. All you have to do is present to us the current ad or show us a photo, phone display or app, and we’ll match their price, guaranteed. Our price match policy only applies to the brands we carry on our website. Does not include installation labor; and closeout, discontinued, clearance, refurbished, used or damaged items. This cannot be combined with other discounts.
Our 100% Price Match Guarantee has the following Restrictions:
-Promotions such as rebates and buy one, get one free offers are not eligible
-We cannot price match items that are out of stock. The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
-The competitor must be an Authorized Retailer of the item you have purchased
-The Price Match Guarantee includes will be calculated based on item price, sales tax, shipping charges.
-Price Matches do not apply for exchange orders.
Give us a Call at 866-ATHQUIP or email us at support@athletequip.com with the Price Match Information.
